Black Tree Miniatures

[Raedwald]

@mattl - Which email did they respond to? I'm using a couple that I believe are up to date, but still getting nothing back.

 

[Sleepysod]

In a positive development HMRC Border Force gave me a a full refund…

 

[ManicMan]

place order late November, got it today. Do appear to really have improved ^_^

 

[Fimm McCool]

It's always been pot luck. I've had orders within a couple of weeks at the same time as I know others have been waiting six months or more. Seems to depend on what they actually have in stock.

 

[ManicMan]

yeah, but does appear much better now Sam is in charge ^_^

 

[Raedwald]

yeah, but does appear much better now Sam is in charge ^_^

Not really... still pot luck I'd say. Sorry, I'm just bitter because they're still ignoring me, even though my approach remains polite and positive... perhaps that's where I'm going wrong.

 

[Fencig]

Not really... still pot luck I'd say. Sorry, I'm just bitter because they're still ignoring me, even though my approach remains polite and positive... perhaps that's where I'm going wrong.

that's a shame, you would think they would resolve the oldest orders first? Didn't they say in their "we're back!" update that is what they planned to do?
Things probably got so screwed up they don't even have record of stuff more than year old. So they decided "let's just keep the current customers happy"

 

[ManicMan]

right... they kinda did start to sort things out and deal with some old and new orders (though I would ... say some casting wasn't quite as good... even with some stuff that technically shouldn't be new casts but.. fair enough. Not bad but not quite as good) but then Sam went radio dead so.. yeah.. I'm not quite sure what's up right now. I'm trying to see but have to see how things go.

 

[Brother Meredith]

Urgh was hoping this would be sorted and get an order in this year…

 

[The Serene Badger]

Bum. Forgot about this and ordered a couple of weeks ago. Am I likely to see things in time for BOYL?

 

[ManicMan]

possible but right now, I wouldn't count on it. Like I said, they gone radio dead since just before Christmas

 

[Raedwald]

that's a shame, you would think they would resolve the oldest orders first? Didn't they say in their "we're back!" update that is what they planned to do?
Things probably got so screwed up they don't even have record of stuff more than year old. So they decided "let's just keep the current customers happy"

Yeah, I'm still getting radio silence from them - tenaciously still emailing periodically though.
I keep a copy of my order and all the details in the email chain and regularly refer to it... still ignored so far though.

 

[Eric]

Are they now 100% USA based?

 

[ManicMan]

Are they now 100% USA based?

kinda, yes. John has meant to have finally given over the main thing to Sam, though he had ill health, he didn't want to hand over passwords and stuff so someone else could take over. Sam took over but I don't know what's happen now.