Black Tree Miniatures

yeah.. I'm not sure what is going on right now.. there hasn't been a site update about the last sale or anything since september/october and no newsletters or anything.... I've got an order with them from then which I'm awaiting on..
 
I purchased from them in September and still waiting for delivery. I was emailed late October apologising for the delay and told would be posted out in two weeks. They are not responding to emails. I raised a PayPal case two days ago as reaching the 180 day limit.

I have had no problems in 20 years with them although usually takes a couple of months. This feels different.

They don’t seem to be selling on eBay either anymore
 
Hmmm I’ve got an order in with him at the moment. He’s always delivered in the past, only once did I have to chase. I know he has health issues that have occasionally caused problems. Hope he is ok. Never quite sure how they make money bearing in mind postage and the cost of metal these days
 
Having raised a case with PayPal for my two orders there was still no response from E-Orbis. I therefore escalated yesterday and this morning got a full refund. My orders were for quite a large sum so relieved i got my money back although disappointed i never got the figures i had paid for. 5 months is long enough to wait.
 
I was/am in contact with a guy that knows John (who runs Eoe) and was kinda giving him a nudge. I don't want to put too much onto him (that guy I was in contact with, cause he was a nice guy doing me a favour really) but I'll be chasing up in a bit. Like I said, don't want to pressure him as he is just doing a good favour
 
ManicMan said:
I was/am in contact with a guy that knows John (who runs Eoe) and was kinda giving him a nudge. I don't want to put too much onto him (that guy I was in contact with, cause he was a nice guy doing me a favour really) but I'll be chasing up in a bit. Like I said, don't want to pressure him as he is just doing a good favour
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Ah, understood. I'll keep chasing and clinging to the hope of getting my gobbos... plus imagining being showered with additional freebies as John will be so full of remorse. :)
Cheers
 
Hello,

I placed an order with them at the end of spring 2024, for an amount of around 80 euros (not through PayPal unfortunately). I have emailed them again a few times without an answer.
 
yeah... sorry but he is being a bit... later then normal with issues which I'm trying to find out about but even if it was though paypal, it's probably been too long for any refund.

Sadly, it seams it's now a defunct company...
 
Well, it's passed a year since I placed my order. Does anyone have definitive confirmation that it's all over with Black Tree / EOE Orbis?
I notice their website is still up... does this mean they're still taking money off people?
 
90% sure officially defunct.
technically they are still taking money due to automatic systems.

I expect some major update on this situation within a couple of months due to an escalated matter with the webhost. Yeah, this situation is a bit of a bugger but.. yeah.. I have money with them too ^_^
 
Hey @ManicMan, thanks for the info. I really wanted those minis :cry:

I'd like some of Bridge Miniatures' Shattered Isles stuff too... hope someone successful might pick up some of these amazing classic lines at some point.
 
Well, Well.. BIG Update!

John had Open Heart Surgery last month (nothing about if that was behind other stuff) but Eoe/Blacktree/Harlqunnie is Back in Business.. After my contacting the owners of the site as in Shoplifty who host it and 'power' it etc. As in people who are big enough to get stuff done.

I'll just repost there new blog post by Samantha Edwards, who is now the Manager of Eoe Orbis:
Long time no speak!

This year EOE Orbis has gone through a lot of changes and some of you may have seen this coming from miles away, but we return with good news and new sales and a sunny forecast for this summer time.

To begin, we extend our sincerest apology for the lack of communications and updates. We're up to our eyes in new changes and back orders that we are rolling out, with tracking, as fast as possible. For a forecast as to when your order will be received please review our updated FAQ.

For a very long time John has done every job upon our little ship, from captain to deck hand to chef and even the nasty janitorial duties - to say the least, this business was a one man show and we wouldn't be here today if not for his efforts. But as one expects, too many jobs for one man can quickly muddy the waters and with his ailing health these last few years we've had to shake things up to keep the boat afloat but also afford John much needed time off.

For context, earlier this year John was informed he needed heart surgery, specifically two valves needed replacement and a couple other nuts and bolts needed tightening up. The great news is the worst has come and past!

In May, John had open heart surgery, the unfun crack your ribs open sort, and he's been in a gentle recovery since and will be back soon with a smaller job that'll help the boat sail but take the stress off of him.

In turn, there has been a change of management as many things came to light and we shifted our priorities to refocus on customer service and timely orders. We hope to do better by our customers and appreciate all the support and understanding you have given us during this time.

John is very thankful for the well wishes.

I, Sam, will be doing more of these news updates each month to keep our customers up to date with changes and updates big and small.

We're not going anywhere, and your orders are being fulfilled.

Thank you for your time!
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I do wonder but.. Watch this space ^_^
 
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