Your experience with Games Workshop throughout the years

Would you please like to list the positives and negatives about how you've experienced GW throughout your hobby years? The idea is to try and get a rough overall idea of how customers have and are perceiving GW.

To get the ball rolling. I started during 6th edition WHFB, so my experience is mainly constricted by this starting point. I'm more of a painter and converter than a player, and mainly have experience with WHFB's game.

Positives

(+) They have produced available miniatures and games of mainly high quality throughout the years.

(+) Quality of background and art of army books and (perhaps to a lesser degree) codices have increased. The Lotr supplements were thin but still contained some lovely stuff.

(+) GW maintained Specialist Games through many years, despite seemingly poor results from many of the branches. Specialist Games produced very good background in particular, and several good games.

(+) Their hobby magazine once truly was worth its money and had lots of content. It also contain "Dwarf" in the title.

(+) Despite retreating from the smaller games/miniatures ranges market, GW have not entirely abandoned it, as Space Hulk and Dreadfleet stands as evidence for.

(+) Despite retreating from producing characterful metal miniatures, GW did release several characterful Empire citizens, pirate models and even a set of Lotr casaulties. They also kept much old stuff, like the '80s Dwarf adventurers, drunken Dwarfs, elementals, Lotr and Regiments of Renown, available for years despite poor performance. Still do, in some cases.

(+) GW once had an excellent bitz service. It was a pleasure to have made extensive use of it once, especially for kitbashing metal characters and acquiring Mordheim Dwarf backpacks separately.

(+) The relative realism and quality of most metal miniatures from about 6th edition WHFB (most notably High Elves and Longbeards of that era).

(+) The overall improved looks of most armies through WHFB 6th-8th editions.

(+) The fun game of WHFB 8th ed. Best yet in my limited experience.

(+) Hordes in WHFB!

(+) Excellent background for the Imperium in particular in 40k.

(+) GW's Lotr miniatures range, mainly sculpted by the Perry twins. Gorgeous models, almost the whole lot of them. GW's own additions and interpretations have also been well-chosen.

(+) GW's own Lotr Dwarf range deserves an honourable mention in particular. Check it out and discover why. It's one of the best takes on Dwarves ever attempted.

(+) Many good plastic kits. Plastic was more kitbash-friendly in 6th edition WHFB, though it has better looks nowadays.

(+) The disappearance of hamfists from the plastic range in particular.

(+) Plastic terrain.

(+) Ogre Kingdoms. It's good to see the creative spark alive and kicking with that new addition which added so much to WHFB. The 8th edition army book also brought the Warhammer world to the Ogres, in the shape of cat-thwarted Skaven tunneling, Dwarf mining expeditions and wars with Black Orcs.

(+) Forge World.

(+) FW's and BL's current attention to the Horus Heresy.

(+) FW's revival of Chaos Dwarfs.

(+) BL's ombibuses, though not always any longer available from Black Library itself. Eisenhorn and the background book Xenology can't be found around there.

(+) Eisenhorn, Xenology and Matthew Farrer's novels.

(+) The background and special miniatures produced for Eye of Terror and Storm of Chaos (though the campaign results are irrelevant to appreciate them).

(+) The Hellcannon. It deserves a mention.

(+) Tamurkhan: Throne of Chaos.

(+) Empire powder monkey in Handgunner box and shot Orc in Archer kit. More of those extras!

(+) GW's new take on Wood Elves. The old have their charm, but the new are evidently superior.

(+) Battle for Skull Pass, the mainly abandoned attempt to turn elite units into cheap, good-looking plastics and similar takes on price lowering.

(+) The bringing-back of old favourites such as the Verminlord, Doomwheel and Jokaero, which were cut away during 6th edition WHFB/2nd-3rd edition 40k or before that. Storm of Magic is an especially good example of pleasing all hobbyists in this way by not excluding old favourites.

(+) The faithfulness to the better of old styles with plastic Greatswords, Stormvermin and others.

(+) Some minor attempts at making people focus on the common fun of the game instead of cheese spam and powerplay. It needn't be balanced to be fun.

(+) Foundation paints and the new paint range. Making some darker foundation paints (Khorne red in particular, matching Scab Red of old) gives bonus points.

(+) A wealth of wacky old miniatures mainly from before my time. Still gives a laugh to see some of them resurface, like the toilet Dwarf.


Negatives

(-) Butchered quality of White Dwarf magazine.

(-) Rampant price increases, particularly during the last years. It even thwarted my plans to amass a the Hobbit Dwarf and Goblin collection to go along with my Lotr one. It have also channeled my hobby funds away to other companies. Recruitment around here has more or less died.

(-) Tedious rules. Many historical wargames and Mantic's Kings of War have more streamlines rules systems for mass combat games, which do not involve picking away all your carefully converted and painted miniatures from the ranks at risk of chipping them every game.

(-) Butchered bits service.

(-) No sales or mystery box deals.

(-) No frantic, enthusiastic output of new metal miniatures which wouldn't necessarily have a direct use in the two big tabletop games.

(-) The decline in smaller side-games which GW was so good at once upon a time. Apart from the WHFB-40k side games, Dark Future deserves a mention.

(-) Finecast hypocrisy. The material still has some advantages for conversions.

(-) Lack of that creative spark and enthusiasm outside of army books/codices. With WD pouring out captivating articles and smaller games systems/miniature ranges active once upon a time it was easy to get swept along with GW's flood. No longer so. Once, it was easy to think that GW wanted you as a customer and tried to spoil you. No longer so.

(-) The great purge at the moment which eliminated the Deathroller amongst others. An indicator of the imaginary poverty of the ranges this results in can be seen in that there soon won't be any Halfling miniatures left to buy from GW (except for the ones bagged in the Giant's pouch). There always have been Halflings before.

(-) Very long release gaps for some armies.

(-) Codex creep and magic item crêpe, especially during 7th edition WHFB/5th edition 40k.

(-) The demise of Squats. You got to have Dwarfs!

(-) The lack of plastic Sisters of Battle. Should be there.

(-) The lack of plastic greatcoat Imperial Guard. Really should be there.

(-) The lack of a Brewmaster and Drunken Dwarfs unit in WHFB, alcohol promotion to underages be damned. ;)

(-) Ugly 7th edition Empire State Troopers, also bland plastic Dwarfs.

(-) World of Warcraft symptoms with ridiculously large helmet wings, weapons and even shoulder pads for High Elves. Also single monowheel chariot for Dark Elves.

(-) Gigantism Empire Gryphon.

(-) Obese Stegadon and Ancylosaurus for Lizardmen, otherwise all is fine at that front.

(-) Making Lotr miniatures smaller than 28mm. A capital crime.

(-) The disappearance of do it yourself hobby articles, particularly for terrain.

(-) FW's long-standing unwillingness to give Warhammer Fantasy its due. Bring on weapon options and more units for your own army, Chaos Dwarfs, at the very least.

(-) BL's mass-produced standard for many of its books.

(-) The company's seeming inability to understand its core issues.

Now share your own experience with Games Workshop throughout the years.
 
Ditto mate,

Thing I miss the most is they would look at a staff members army and offer it to you as an army deal in the back of White Dwarf. I remember Andy's Skaven army the most and priced not to bad either, now if I want an army like that I would have to limit myself to 2 armies. Why 2 armies? Because I only have 2 kidneys to sell on the black market and I require 1 of those to live :cry:

Brett
 
you covered most f it


I woud add going into a gw store and dealing with the staff as a negative.
 
+ in the past I was encouraged by staff to come in and create scenery for games.
+ the now abandoned freedom to play any GW game in store on 'Vets night'.

- the loss of both of the above.

I used to spend time in store painting as a social thing in my holidays (occasionally helping the newbies with greenstuffing and painting tricks). Because I mainly played BB and Necromunda, I felt less welcome once these were band in store.

I will add I have never had a problem with the staff at my local store, they have always been very pleasant. However, the feel of the store changed once specialist games were removed.
 
GW stores came to Australia around the time of 4th ed., though stockists were available prior. What I remember from the first Canberra stores that opened was the atmosphere of fun and chaos that abounded, with games night being so packed that you couldn't see the tables for the crowds of cheering looneys spectating one of the many special event games they would run (like all-tank battles, 40k squads vs fantasy monsters to name a couple that spring to mind). The staff were energetic and super enthusiastic about all the new releases, and back then there was still a good reason to be excited in my opinion.

These days games night seems a quiet and serious affair. The single staff member goes about running the store while pairs of grim faced 30yr olds (me included) hunch over grey hordes of plastic ( actually mine are nicely painted lead elves) and scowl at bloodthirsty terrain pieces blocking charge lanes.

The other night our little mordheim club met at a local hobby shop where two tables of Dystopian Wars were having a rollicking good time, and our 4-way game was a similarly loud and fun event, and I got a brief whiff of that old feeling I used to get walking into a Games Workshop 20 years ago. That's my experience with GW.
 
(+) Childhood memories of days happily spent in Games Workshop stores (especially Liverpool and Southport)
(+) Warhammer Fantasy Battle in its earlier incarnations
(-) The tired pastiche that is the Warhammer World
 
I have to say that I'm not much of a fan for anything they did since the early 90's.

I mean, I started in the late 90's principally because I liked the old Marauder Wood Elf models so much (circa 1993) and I saw them in a magazine. I had saved up money from working on a farm that summer and grabbed as many as I could (the old way, calling up the blokes in the mail order department and going through the Wood Elf catalogue piece by piece). By the time I got around to playing a couple years later (right before 6th Edition), I had fun because we were all super new at it and just made up whatever hair brained scenarios we thought were cool. The rules were always a bit wonky and we had to work at the game to make it worthwhile... I thought 6th edition would be much better, but I lost interest after the new army books started replacing the Ravening Hordes lists.

Jump to the present, or at least a year ago this month, and I bump into this fine forum and discover that 3rd Edition and the early models got it right all along. Go figure! So I guess I am grateful to Games Workshop for that (although they are hardly the same folks now, I suppose).
 
I never liked going in the shops. My fun experiences and memories come from playing WFB and WFRP with friends over 30 years. I used to like going into Wargames Figures shops when I was very young and WFB wasn't born, but GW shops only felt good when I went in for something, they had it, and I bought it!
 
Padre":12cbm5zq said:
I never liked going in the shops. My fun experiences and memories come from playing WFB and WFRP with friends over 30 years. I used to like going into Wargames Figures shops when I was very young and WFB wasn't born, but GW shops only felt good when I went in for something, they had it, and I bought it!


I went in to buy some paint about 10 years ago...horrifying


The red shirt guys were straight up weirdos. So pushy and brutal.
 
My timeline roughly looks like this:

1989-1993: discover GW, play games, buy random second hand models from friends, pore over incredible books and magazines, fall in love with the hobby.
1993-1995: see steady decline in interest in hobby; models become less exciting, White Dwarf becomes dull, girls become interesting.
1997-1998: zero hobby interest. Sell all models and other hobby paraphenalia.
1998-2003: Stumble into a GW store as 40k 3rd edition is launched. Discover online forums. Buy and build brand new 40k armies and enter tournament scene.
2003-2008: loose interest in identikit plastic armies. Build a zoat army. Start collecting old, unreleased 40k models.
2008-2012: rediscover Blood Bowl. Play nothing but Blood Bowl & build only Blood Bowl teams. But only using classic 1988 figures.
2012-present: rediscover the good old days. Metal models, classic rulebooks & magazines. Collecting takes over from gaming.

Essentially, I had a good run with contemporary 40k gaming over the course of a decade or so, but my gaming friends drifted off into other arenas, and I've realise that mass tabletop wargaming requires too much of a time input. This essentially puts me in the completely opposite direction to GW; I'm looking for characterful metal models in small warbands that I can lavish some attention on without requiring too much time input. GW's model of ever increasing army sizes and push to ensure complete customisability of plastic-only figures just doesn't work for me. I really enjoy the history and background they have developed, but they offer nothing of interest for me currently.
 
I usually bought my minis from the local hobby shop as I was too young to drive and the nearest BW store was miles away... a day out for the club when we went! The hobby shop had limited blisters, but then (as now) I liked to paint and convert rather than play so I just picked whatever nice single figure they had in that month and spent the whole month working on it. When I got a bit older I discovered mail order and loved flicking through the catalogue and phoning the trolls to buy odd little bits and pieces to put together and make unique figures.

Then I had a break in the hobby until fairly recently, when I picked it up again. Only to discover there weren't really any small hobby shops around, mail order didn't sell bits anymore and I couldn't walk into a GW store without having a purchase parasite latch onto me and try to sell me the latest, biggest whatever. I haven't bought new from GW for years now, mainly for that reason but also because I don't like the newer, texture-less, super-static figures and can't afford the prices. Their rules are still probably the best sci fi and fantasy wargames around (I love 8th ed fantasy) but I buy nice figures from other manufacturers and second hand whenever I can.
 
+) Jervis Johnson loosing battle reports with orks in style.

-) Why did space marines always win battle reports?

+) plastic arms for endless variant poses of your genestealer hybrids

-) where have all those blasted plastic arms gone?

-) come to think of it, why did I let all those hybrids go to the jumble sale.

-) British people are naturally reserved. Seeing salespeople who are obviously on some sort of comission/performance-related pay to act in a really enforced artificial extrovert fashion is painful to watch and makes me wish that we could scrap capitalism and have a state run Games Workshop wherin everyone is payed by the hour.

+) d6-3 chaos attributes for thousand Sons marines

-) The Rubric of Ahriman.

-) Why dont the army lists in The Lost and The Damned follow the same format as in Slaves To Darkness ?

+) The first half of the confrontation rules published in the early nineties in WD.

-) what happened to the rest of it :(

+) The Jester of chaos has a right arm attached to his left shoulder.

-) Even back in the "glory days of GW" my mother used to say "these people are running a racket".

-) She was probably right.
 
:lol: some good ones in there weismonsters.

That magical time where I went from being a heroquest and then space crusade junkie, reading/absorbing a huge stack of WD's while on holiday,
literally stumbling into a brand spanking new GW store on return and walking out with my first blister pack, getting my first WD (166),
preordering and getting my copy of 2nd edition and the SW codex and those early purchases,
playing (little understanding of the rules) with my mates...that really formed my "love of GW" and the whole shebang.

+ the incredible settings and minis, drooling through page after page of WD in those days before the internet
+the fantastic customer service- I bought a Grey Hunter pack from a LGS that was missing half the sprues (looted by the guys in the store I tend to think now) and they sent me out replacements without a hassle.
I was so relieved/grateful-created goodwill that lasted nearly two decades I shit you not :grin:
- dropping out and returning to find everything had changed (3rd edition), Orks changed, Squats gone...the update/edition cycle
+still enjoying WD during that period even if I wasn't playing or painting
-losing bitz/not ordering enough bitz when it was around
-the sad decline of WD
-doing away with metal/finecast and the ever deepening price wound
 
Good input, all of you.

fog99uk over at Space Dwarfs Online gave such a different perspective with his list that I repost it here:

Positives.

- Whatever club you go to, people will be playing their games.
- Some of the best quality wargaming models
- low price increases on the core range than the general modelling hobby (2-5% a year on most common items, rather than the 15-25%+ increases I have seen each year from the more mainstream model companies). In 3 years the price of new Tamiya 1/35 scale tanks has gone up from ~£25 to ~£60.
- Availability. GW almost always have everything in stock, and can get stock to their retailers (even independent) within a few days. Most model companies are sold out of a large selection of their range. HaT Industrie, the core producer of 1/72 historical minis, are currently sold out of half of their range, and many items for over a year.
- Price. Generally high, but I understand why.
- New models. GW are expected to regularly release newer versions of model that are already in the range. A lot of the models produced by mainstream model companies are several decades old. I have kits for sale now that were first released in the 50s.


Negatives
- Shares. While becoming a public company gave them the funds to become the market leader they are now, it also tied them to justify every expense to shareholders who are only interested in the dividends for their shares. This stifles creativity.
- Rip off merchants. While not a negative of GW it is a negative that effects them. Chapterhouse being the prime example, winning a court ruling that allows them rip off anything that GW have designed. Also setting a precedent for anyone to rip off anyone's work. This means that GW cannot make public any designs or ideas without first making a physical representation first so that they can enforce copyright. In the EU we have design right laws, the rest of the world doesn't, which means that anyone from outside the EU can take your design, make a physical representation before you, then sue you for breaching their copyright should you then want to make something yourself.
- Disenfranchised GW haters. the people who hate GW just because they are GW, or even worse, the modelling hipsters/snobs/communists/hippies who hate GW for being a successful company and market leader. It's a business, not a bloody charity.
- Sacking all the hobby-focused managers and replacing them with used car salesmen.
- forcing every member of staff to recite from a list of conversation points with every customer, even if another member of staff had already run though the spiel already. (this is now a lot more relaxed, but it still pissed me off)
- not supporting the 'specialist' games, and now dropping them altogether. We can blame the shareholders for this.
- Brian Ansell.
 
+ I had a White Dwarf subscription starting at #158 and going on for at least three years. My extraordinary English vocabulary is due to reading every issue from cover to cover at least twice - back in an age when textwalls were the norm for WD.

+ Blood Bowl. IMO the best boardgame ever.

+ Illustrations and photographs. Throughout the years I have spent ages poring over the pics in GW publications because they are evocative and skillfully done. My skills at identifying artists from details of their style comes from that.

+ Citadel minis are - to me, at least - still the gold standard. I would argue that many other manufacturers base their designs on Citadel designs. Warmachines/Hordes or Freeboter's Fate come to mind.

+ GW redshirts in this part of the world had (and still have, I guess) a very unenviable job: they were the only outside world people socialising with the local nerd outcasts; people who in school were deemed so insufferable that they had no friends at all. GW stores would be the only social outlets for these outcasts and the redshirts had to put up with them and still maintain a friendly demeanour. In a way, these hobbyists were doinfg the job of social workers. And gods help the redshirt who was female. That must have been one tough gig.
I mean, I never was a 'cool kid' but the behaviour of the shop regulars even made me wince.

+ Some citadel paints are of such quality that I am still using some of the paint pots I bought in 1995.


- Price increases. I know metal prices go up but as a consumer I have no sympathy for price increases

- Constant rule updates which do not address problems with the rules but serve only one purpose: make buying more and newer minis attractive or even necessary for competitive play

- No more metal minis. Since I have no interest in plastic minis, I have stopped buying new releases.
I occasionally pick up new paints as I need them but that's it, really. GW has basically stopped producing anything I have any interest in, putting an end to my long years of custom. Not that they miss me.
 
Ti Pouchon":2173k3au said:
+ GW redshirts in this part of the world had (and still have, I guess) a very unenviable job: they were the only outside world people socialising with the local nerd outcasts; people who in school were deemed so insufferable that they had no friends at all. GW stores would be the only social outlets for these outcasts and the redshirts had to put up with them and still maintain a friendly demeanour. In a way, these hobbyists were doinfg the job of social workers. And gods help the redshirt who was female. That must have been one tough gig.
I mean, I never was a 'cool kid' but the behaviour of the shop regulars even made me wince.

I was a Red Shirt in 01/02, and dealing with those ''Nerd Outcasts'' was the best part of the Job (Other then the by weight discount). I was and still am a massive nerd but have a great social life and still see many of the ex-regulars (Gaming, drinking) of the time when i worked for GW.

So for my time at GW i disagree with this statement.
 
Chico, I didn't mean to say that the redshirts were weird nerds who had no social life. I was talking about the customers. If your experiences with the customers were pleasant, more power to you!
I was there when GW started to open shops in Germany and they were pretty soon frequented by a bunch of insufferable idiots who had managed to get themselves ostracized or even banned from every privately owned/run hobby store beforehand because they were so weird (and often had such appaling standards of personal hygiene) that nobody wanted them around. We're talking about the fat smelly kids drooling on their shoes here. No exaggeration.
However, it was the red shirts' job to be friendly to these guys and I didn't envy them the task. No discount could be worth that.
 
From my point of view those Regulars (Customers) was never as bad as people liked to make out, in just under 2 years I banned 1 person for bad social skills/Hygiene. But I did see many kids grow up and learn to be social by being in the hobby, and that was a joy and at times a good old laugh to watch. As stated above I still see these same people around having fully grown up and in some cases familys.
 
In the USA, my experiences show that about half of the red shirts are really bad. The other half are really cool. But the bad half, are really bad. A buddy of mine's wife was harassed by one once, I've been told to "shut up," etc. The bad ones hear are really bad (and the good ones are awesome).
 
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